Privacy Policy
Effective Date: [Insert Date]
Last Updated: [Insert Date]
SalesVu Inc. ("SalesVu", “we”, “us”, or “our”) is committed to protecting your privacy and handling your data transparently and securely. This Privacy Policy outlines how we collect, use, disclose, and protect personal information when you access or use our website, mobile applications, or any of our services ("Services").
This policy is designed to comply with the General Data Protection Regulation (GDPR), SOC 2 Trust Services Criteria, and the Health Insurance Portability and Accountability Act (HIPAA) where applicable.
1. Information We Collect
a. Personal Information
Information that identifies or can be used to identify you, including:
- Name, email address, phone number
- Business and billing information
- Login credentials
- Customer data you submit through our platform (including names, emails, gift card balances)
b. Automatically Collected Data
- IP address, device identifiers
- Browser type and version
- Usage data and analytics (pages visited, time spent, etc.)
- Cookies and similar tracking technologies
2. How We Use Your Information
We use your information to:
- Deliver and maintain our Services
- Respond to inquiries and provide support
- Improve and personalize your experience
- Process payments securely
- Monitor system performance and detect fraud
- Comply with legal and regulatory requirements
- Fulfill obligations outlined in our contracts and Terms of Service
3. Legal Basis for Processing
Under GDPR, our legal bases for processing your information include:
- Your consent
- Fulfillment of a contract
- Compliance with legal obligations
- Our legitimate business interests, such as improving services or preventing fraud
4. Confidentiality and Data Access
a. Confidential Information Protection
We and our customers agree to protect each other’s Confidential Information with reasonable care, limiting access only to personnel who have a legitimate need and are bound by confidentiality obligations.
b. Controlled Data Access
SalesVu employees or authorized representatives may access your data solely to:
- Provide technical support
- Deliver services
- Fulfill legal or contractual obligations
We use internal safeguards such as role-based access, secure audit trails, and activity monitoring.
5. Sharing and Disclosure of Data
We do not sell personal data. We may share information with:
- Service providers who perform services on our behalf (e.g., cloud hosting, analytics, payment processors)
- Credit card processors chosen by you (SalesVu never accesses full credit card numbers and complies with PA-DSS)
- Legal authorities when required by law (we will notify you unless prohibited)
- Integration partners, only with your consent or under separate agreements
All subprocessors are contractually obligated to handle your data securely and in compliance with applicable data protection laws.
6. Security Measures
SalesVu implements strong administrative, technical, and physical safeguards, including:
- Secure development practices (code reviews, testing, and separated environments)
- Encryption at rest and in transit
- Employee security training
- Access control and authentication
- SOC 2-compliant infrastructure
- HIPAA-compliant data handling for PHI
7. Data Retention and Deletion
We retain personal data only as long as necessary to:
- Deliver services
- Fulfill legal or contractual obligations
- Support business operations
Upon written request, we will securely delete or anonymize your data, unless retention is legally required.
8. Your Rights
Depending on your location, you may:
- Access your personal information
- Correct or update inaccurate information
- Request deletion (“right to be forgotten”)
- Restrict or object to data processing
- Withdraw consent at any time
- Data portability
To exercise these rights, please contact us at [[email protected]] We may request verification of your identity.
9. Cookies and Tracking
SalesVu uses cookies and similar technologies to:
10. Breach Notification
In the event of a data breach that affects your personal information, we will notify you:
- Within a reasonable timeframe (typically within 48 hours of discovery)
- With details of what occurred, what data was impacted, and remedial actions taken
- In accordance with HIPAA and GDPR notification requirements
11. Third-Party Integrations
SalesVu may integrate with third-party platforms. We do not share personal data with third parties unless:
- You explicitly authorize it
- It is required to deliver the requested functionality
- It is required by law
12. Children’s Privacy
SalesVu does not knowingly collect data from children under 13 (or under 16 in the EU). If we become aware of such collection, we will promptly delete the data.
13. International Data Transfers
Your data may be transferred to and processed in countries other than where you reside. SalesVu uses appropriate safeguards (e.g., Standard Contractual Clauses) to ensure data protection during such transfers.
14. Data Subject Requests and Cooperation
SalesVu will:
- Forward any data subject requests we receive on your behalf
- Not respond to individual requests without your instruction
- Support your compliance with GDPR or HIPAA obligations upon request
- Notify you of any complaints or legal orders related to your data within 48 hours (unless prohibited by law)
15. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. We encourage you to review it regularly. Changes will be posted with an updated “Effective Date” at the top of this page.
16. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy, please contact:
SalesVu Inc.
Email: [email protected]
Website: https://www.salesvu.com
Phone: [Insert Number]
Address: [Insert Office Address]
